Enhancing Conversational Experiences: A Coder’s Point of view on Manychat Vs Drift …
Interestingly, my boy, who is not a coder like me, has actually likewise accepted ManyChat for his individual use. In this post, I will dive into the world of ManyChat, shedding light on its functions, benefits, and potential applications, while sharing 10 necessary tips for making the most of this powerful platform.
What is ManyChat?
uestion for you and that is we currently own a facebook service page and if the answer is yes then you certainly need to be using chatbots and i’m going to be getting concerns well exactly what is face facebook messenger bot and how can you use it to take full advantage of using my facebook page all that will be turning up in today’s video so stay tuned so if you’re not acquainted with what a mess a facebook messenger bot is it is basically an automated messaging software that uses ai to help you engage with your audience chatbot permits you to reach your consumers directly and communicate with them by means of the facebook messaging app like how you would generally communicate with your family and friends you have the ability to program the chatbot to ask certain questions and offer a couple of options to help your consumers fix a problem or get to a particular place or reach a specific objective not just can you essentially utilize it for anything like customer care you can supply options for the most frequently asked questions like tracking shipments reserving a consultation or merely visiting your website with chatbots you can set up automated interactive conversations with your clients to assist them with the product choice process to make the required purchases due to the fact that probably your audience is brand-new to your brand name and you can get rid of that barrier through
discussions thereby providing the confidence to buy from you and the software application that that i’m presently utilizing is called a manychat they are the lady software application for facebook messenger chatbots and they’re the best on the market so there are basically 3 things that i actually utilize meta chat for number one selling an item second lead generation and number three customer service so in today’s boot so in today’s video i’ll be revealing you a quick tutorial on how you to set this up so the primary step is head over onto manychat.tbootcamp.com where you can start free of charge and the next action is to sign in with your facebook account and they will automatically connect all of your facebook pages to manychat now when you have successfully signed up for manychat you’ll be redirected to the control panel and if i scroll down over here you’ll be able to see all of the active subscribers you have on your bot so with time as you grow you’ll have the ability to see the line mature and up and up and it’s just how it works so just install it and you’ll see your subscribers grow now another thing is sometimes you might want to see each specific customers to your list so if you look under audience you’ll have the ability to see each and every single one you’ll be able to see who has actually subscribed was unsubscribe things like that i would state that the
most valuable tool inside manychat is the growth tool this the part where you get to send a complimentary natural traffic from your facebook page to any site that you want do not worry i’ll be returning to growth tools revealing you exactly how to utilize this now another feature inside meta chat is that you can utilize the live chat so if anybody ever message you on your facebook page instead of logging in onto facebook you can in fact talk with them right here on manychat because they give you that choice right here another thing is you’re going to send broadcast so whenever you have develop your customers list to say 500 or a thousand individuals you can start sending out broadcast messages say hi we have a brand-new item proceed and check it out or take a look at check out our service like anything that you would send out in an email you can in fact utilize relaying to send to your customers list so comparable to an e-mail list that you wish to construct it to your you understand 5 000 or 10 000 people on your list you want to start developing your subscribers on your on your chat bot and another thing is automation now this is among the style the most important part in terms of customer service since since when you go under automation we can set up things like inviting message and default respond so i’m going to be showing you exactly how to set that up in today’s video so the first thing you want to do as soon as you register for imaging chat is to establish your welcome message so whenever someone message you for the really very first time on your facebook page they will see this instant message now remember this all automated any message you’ll get they
will see this very first welcoming message so i’m going to show you exactly how to set this up so the first thing you want to do is click brand-new circulation and after that you want to offer your new circulation a name so i’m going to say welcome message test i’m going to click create now this is the part where we get to customize our message anyone that messages our page so you can type it right over here and after that over here you can see a preview on how it actually appears like when someone messaged you so for the function of this training i have actually currently typed up a welcoming message so i’m just i’m just going to paste it right here so generally what i say is hey there would you like to would you like to register for our facebook messenger you will receive notifications for discounts and special promotions now discover now i have structured our inviting message i want to make an offer for them to register for our messenger due to the fact that our end goal for using manychat for any facebook page or any business is to construct our subscriber list so we want to absolutely wish to extend an offer to anyone that messages our page now you likewise wish to provide a reward for people to want to sign up for your messenger but you know no one wakes up in the morning state hey i want to i wish to be spammed more you understand through facebook messenger nobody does that you understand you understand you wish to definitely offer some sort of reward for them to subscribe to your bots so what i do is i’m going to state hi if you subscribe we’ll give you discounts special promos things like that so that method individuals are more likely to subscribe so over here individuals are going to be asking well how do individuals subscribe via this bot so with manychat they provide you the option to add a button and this is the options that you’re going to supply to anyone that is seeing this message so uh so all you need to do is click the include button over here you have multiple different choices however in this case for the first button i simply wish to say yes yes i wish to be subscribed and then you choose an action on what you wish to have what you want to happen so i’m going to click action and i’m going to scroll down here and say subscribe to bot since this is what we desire individuals to do so they when they click yes they’re going to be subscribed to their bot and after that i’m going to proceed and send them a message i’m going to state in the message in that message right over here i can enter a message if they ever
click yes so so now we’re going to set up what we’re going to send out to that person if they click yes i wish to be subscribed so what management will do is that they will instantly immediately subscribe the individual to your list but we likewise wish to tell them that we have received their membership so over here i usually type something like this i’m just going to proceed and paste it in i’m going to say thank you your subscription is confirmed and after that i’m going to say hello why not enjoy five dollar off your very first purchase with us just utilize this voucher code at check out so instantly what i like to do is offer them a coupon code so for me considering that i own a shopify store the way i like to track my leads that are originating from my facebook messenger is i can return to and track whoever utilized the particular coupon code i know that i know that i did that created that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger instead of e-mails that way i can track what’s working much better versus which one is not working also so that’s a little cool technique that i usually do is to have a custom-made voucher code for e-mails of a custom code for a facebook messenger or if you’re on instagram or pinterest have a particular voucher code for each and eve for each and every among these platforms that way you can track where your bulk of your sales is coming from so over here you know you can state your subscription is validated please visit us you might also include this button and a button says you understand visit us and from time to time you can open up a site so you can enter in your site right here so what i do is i can return over to my face to my shopify shop so this just my test shopify
shop just going to go ahead and copy my domain again again you do want to have a custom domain there’s an extremely generic one i’m just gon na paste that in i’m gon na click done and right over here the other question is well you set up yes what if someone says no i don’t wish to be subscribed how do i set that up so that’s extremely simple so you want to do is we wish to come back to our welcoming message and we can add a second button so for the 2nd button obviously you wish to say no and and we’ll say no thank you and then we can choose an action will and the action will just be unsubscribe from bot simply wish to click that and i likewise want to send them a message if they do click no thank you it’s going to state we are sad to see you leave you can
ManyChat is a leading platform that empowers organizations and individuals to develop engaging and interactive chatbots on popular messaging platforms like Facebook Messenger. This versatile tool leverages the power of artificial intelligence (AI) to develop automatic conversations, enabling businesses to provide individualized experiences and enhance consumer interactions.
Secret Features of ManyChat:
Visual Chatbot Contractor: ManyChat supplies an user-friendly interface that makes it possible for the development of chatbots through a visual drag-and-drop contractor. You do not need to have coding skills to design interactive conversational flows.
Combination with Numerous Platforms: ManyChat seamlessly incorporates with various messaging platforms, including Facebook Messenger, WhatsApp, Instagram, and SMS, enabling organizations to reach customers on their chosen channels.
Automation and AI Capabilities: ManyChat provides automation functions that enable chatbots to respond to user questions, offer details, collect data, and perform particular actions without manual intervention. The AI innovation ingrained within ManyChat improves the bot’s understanding of user intent in time.
Dynamic Content: ManyChat permits the inclusion of vibrant elements such as images, videos, buttons, and carousels within discussions, improving the user experience and offering visually appealing interactions.
Personalization and Segmentation: With ManyChat, you can sector your audience based upon their choices, demographics, and habits. This allows for personalized messaging and targeted campaigns, resulting in higher engagement and conversion rates.
Broadcasting and Sequences: ManyChat enables you to send scheduled messages or broadcasts to your subscribers, keeping them informed about updates, promos, or news. Series enable automated drip projects, supporting leads and assisting them through the client journey.
Analytics and Insights: ManyChat supplies comprehensive analytics and efficiency metrics, providing you valuable insights into your chatbot’s performance, user engagement, and conversion rates. This information helps in optimizing your chatbot method and enhancing customer interactions.
E-commerce Combination: ManyChat perfectly integrates with popular e-commerce platforms, allowing organizations to automate product suggestions, order updates, abandoned cart suggestions, and more, thus boosting the client shopping experience.
Live Chat and Human Takeover: ManyChat enables seamless transitioning between automated chatbots and live chat, guaranteeing that consumers can quickly reach a human agent when needed, offering an individualized touch to consumer assistance.
Third-Party Integrations: ManyChat uses a vast array of integrations with third-party tools and services, including CRM systems, email marketing platforms, payment entrances, and more, enabling services to extend their chatbot capabilities.
10 Tips for Using ManyChat Successfully:
Strategy Your Conversational Circulation: Before diving into constructing your chatbot, spend time thoroughly planning the conversational circulation, preparing for user interactions, and defining the desired results.
Use Customization: Take advantage of user characteristics and division to personalize conversations and tailor messages according to user choices. This assists in creating a more interesting and pertinent experience.
Make Use Of Buttons and Quick Replies: Buttons and fast replies offer users with predefined alternatives, making it much easier for them to navigate through the conversation. Utilize them strategically to direct users and prompt wanted actions.
Test and Optimize: Frequently check your chatbot to guarantee smooth interactions and recognize locations for enhancement. Display user feedback and analytics data to optimize your chatbot’s efficiency gradually.
Explore AI Characteristic: Check out ManyChat’s AI abilities, such as natural language processing (NLP) and belief analysis, to enhance your chatbot’s understanding of user intent and offer more precise responses.
Leverage Broadcasting and Series: Make the most of broadcasting and sequences to engage with your customers routinely. Be conscious of frequency and guarantee your messages offer value to the users.
Incorporate with CRM and Email Marketing: Connect ManyChat with your client relationship management (CRM) system and e-mail marketing platform to sync data and seamlessly nurture leads throughout channels.
Screen Analytics: Frequently evaluation analytics and efficiency metrics to get insights into user engagement, conversion rates, and popular discussion courses. Utilize this information to improve your chatbot technique.
Supply Clear Call-to-Actions: Guide users towards preferred actions by including clear and compelling call-to-action buttons or messages at strategic points within the conversation.
Welcome Live Chat: Integrate a seamless shift from chatbot to live chat when required, ensuring a human touch for more intricate questions or customized help.
ManyChat provides different prices plans to cater to varying service requirements:
Free Strategy: Ideal for people or small companies starting their chatbot journey, allowing approximately 1,000 customers and limited features.
Pro Plan: Priced at $10 each month, this strategy offers additional functions, increased customer limitations, and priority support.
Business Strategy: Created for growing companies, prices starts at $25 per month and provides advanced functions, increased customer limitations, priority support, and dedicated account management.
Business Strategy: Tailored for massive organizations, using custom-made rates, advanced features, high customer limitations, dedicated account management, and additional enterprise-level services.
Example Conversation Developed on ManyChat:
User: Hi, I have an interest in acquiring a new mobile phone. Can you suggest any designs?
Chatbot: Of course! We have a large range of smart devices readily available. To better help you, could you please let me understand your preferred brand and budget plan?
User: I’m considering either an iPhone or a Samsung, and my budget plan is around $800.
Chatbot: Great! Based on your choices, I recommend the iPhone 13 and the Samsung Galaxy S21. Both designs provide excellent features and fall within your budget plan. Would you like more details about either of these designs?
User: Yes, please offer me with the essential functions and specifications of the iPhone 13.
Chatbot: The iPhone 13 functions a spectacular Super Retina XDR display, an effective A15 Bionic chip, and a dual-camera system with Night mode. It likewise provides advanced Face ID technology for safe unlocking. Would you like to explore other alternatives or discover more about the iPhone 13?
User: No, that sounds intriguing. How can I purchase?
Chatbot: To make a purchase, you can visit our online store by clicking the link below: [Link]
ManyChat is a flexible platform that empowers organizations and individuals to develop engaging and interactive chatbots. With its user-friendly user interface, automation abilities, and integration with popular messaging platforms, ManyChat offers limitless possibilities for enhancing consumer interactions, supplying customized experiences, and driving business growth. By following the ideas shared in this post, you can take full advantage of the capacity of ManyChat and unlock its full capabilities to provide extraordinary conversational experiences.