Enhancing Conversational Experiences: A Coder’s Point of view on Manychat Flow Vs Sequence …
Interestingly, my son, who is not a coder like me, has also embraced ManyChat for his personal usage. In this post, I will dive into the world of ManyChat, shedding light on its features, advantages, and prospective applications, while sharing 10 necessary pointers for making the many of this powerful platform.
What is ManyChat?
uestion for you and that is we currently own a facebook company page and if the response is yes then you definitely require to be using chatbots and i’m going to be getting questions well exactly what is face facebook messenger bot and how can you utilize it to take full advantage of using my facebook page all that will be coming up in today’s video so remain tuned so if you’re not familiar with what a mess a facebook messenger bot is it is essentially an automated messaging software that uses ai to help you connect with your audience chatbot allows you to reach your clients directly and interact with them via the facebook messaging app like how you would generally communicate with your friends and family you have the capability to set the chatbot to ask certain concerns and supply a few choices to help your consumers get or solve an issue to a particular location or reach a certain objective not just can you essentially utilize it for anything like customer service you can offer choices for the most frequently asked questions like tracking shipments reserving an appointment or merely visiting your website with chatbots you can set up automated interactive conversations with your consumers to assist them with the item selection process to make the essential purchases since more than likely your audience is new to your brand name and you can eliminate that barrier through
discussions thus providing the self-confidence to buy from you and the software application that that i’m presently using is called a manychat they are the girl software application for facebook messenger chatbots and they’re the best on the marketplace so there are generally 3 things that i really utilize meta chat for top selling a product number two lead generation and number 3 client service so in today’s boot so in today’s video i’ll be showing you a quick tutorial on how you to set this up so the first step is head over onto manychat.tbootcamp.com where you can start for free and the next action is to sign in with your facebook account and they will immediately connect all of your facebook pages to manychat now once you have actually effectively signed up for manychat you’ll be redirected to the dashboard and if i scroll down over here you’ll have the ability to see all of the active subscribers you have on your bot so with time as you grow you’ll have the ability to see the line grow up and up and up and it’s just how it works so just install it and you’ll see your subscribers grow now another thing is in some cases you may want to see each individual customers to your list so if you look under audience you’ll be able to see each and every single one you’ll be able to see who has subscribed was unsubscribe things like that i would state that the
most valuable tool inside manychat is the development tool this the part where you get to send out a totally free organic traffic from your facebook page to any site that you desire don’t worry i’ll be coming back to growth tools revealing you precisely how to utilize this now another function inside meta chat is that you can use the live chat so if any person ever message you on your facebook page instead of visiting onto facebook you can actually talk with them right here on manychat because they give you that option right here another thing is you’re going to send broadcast so whenever you have develop your customers list to say 500 or a thousand people you can begin sending broadcast messages state hello we have a new product go ahead and check it out or check out check out our service like anything that you would send in an e-mail you can actually use relaying to send to your customers list so similar to an email list that you wish to develop it to your you know 5 000 or 10 000 individuals on your list you want to start building your customers on your on your chat bot and another thing is automation now this is among the style the most fundamental part in regards to customer support since because when you go under automation we can set up things like welcoming message and default respond so i’m going to be showing you exactly how to set that up in today’s video so the first thing you want to do when you sign up for imaging chat is to set up your welcome message so whenever somebody message you for the extremely first time on your facebook page they will see this immediate message now bear in mind this all automated any message you’ll get they
will see this first welcoming message so i’m going to reveal you precisely how to set this up so the first thing you wish to do is click brand-new circulation and then you wish to offer your brand-new circulation a name so i’m going to say welcome message test i’m going to click create now this is the part where we get to customize our message anybody that messages our page so you can type it right over here and then over here you can see a preview on how it actually appears like when somebody messaged you so for the purpose of this training i have currently typed up an inviting message so i’m simply i’m just going to paste it right here so essentially what i say is hey there would you like to would you like to subscribe to our facebook messenger you will get notifications for discounts and special promos now discover now i have actually structured our inviting message i want to make an offer for them to sign up for our messenger since our end goal for using manychat for any facebook page or any organization is to develop our subscriber list so we wish to certainly want to extend an offer to anybody that messages our page now you likewise want to provide an incentive for people to want to sign up for your messenger however you know nobody awakens in the morning say hi i want to i want to be spammed more you know through facebook messenger nobody does that you understand you understand you want to definitely offer some sort of reward for them to sign up for your bots so what i do is i’m going to say hi if you subscribe we’ll offer you discount rates special promos things like that so that way people are more likely to subscribe so over here people are going to be asking well how do people subscribe by means of this bot so with manychat they provide you the alternative to add a button and this is the options that you’re going to offer to anybody that is seeing this message so uh so all you need to do is click the include button over here you have multiple various choices however in this case for the very first button i simply wish to say yes yes i want to be subscribed and then you pick an action on what you wish to have what you want to occur so i’m going to click action and i’m going to scroll down here and state subscribe to bot due to the fact that this is what we want people to do so they when they click yes they’re going to be registered for their bot and then i’m going to go ahead and send them a message i’m going to say in the message in that message right over here i can enter a message if they ever
click yes so so now we’re going to establish what we’re going to send to that person if they click yes i want to be subscribed so what management will do is that they will immediately automatically subscribe the person to your list however we likewise want to tell them that we have actually received their subscription so over here i generally type something like this i’m just going to proceed and paste it in i’m going to say thank you your subscription is confirmed and then i’m going to state hey why not delight in 5 dollar off your first purchase with us simply use this discount coupon code at check out so instantly what i like to do is provide them a voucher code so for me given that i own a shopify store the method i like to track my leads that are coming from my facebook messenger is i can go back to and track whoever utilized the specific voucher code i understand that i understand that i did that produced that sale through facebook messenger so i can refocus my marketing efforts towards facebook messenger as opposed to emails that way i can track what’s working better versus which one is not working as well so that’s a little cool trick that i generally do is to have a customized coupon code for emails of a customized code for a facebook messenger or if you’re on instagram or pinterest have a particular discount coupon code for each and eve for each and every among these platforms that way you can track where your majority of your sales is originating from so over here you know you can say your subscription is confirmed please visit us you could also add in a button and this button states you understand visit us and once in a while you can open up a site so you can enter in your site right here so what i do is i can come back over to my face to my shopify store so this just my test shopify
store just going to go on and copy my domain again again you do want to have a custom domain there’s an extremely generic one i’m simply gon na paste that in i’m gon na click done and right over here the other question is well you established yes what if someone says no i do not wish to be subscribed how do i set that up so that’s extremely simple so you want to do is we want to return to our welcoming message and we can add a 2nd button so for the 2nd button undoubtedly you want to say no and and we’ll say no thank you and after that we can choose an action will and the action will just be unsubscribe from bot just want to click that and i likewise want to send them a message if they do click no thank you it’s going to state we are sad to see you leave you can
ManyChat is a leading platform that empowers organizations and individuals to develop engaging and interactive chatbots on popular messaging platforms like Facebook Messenger. This versatile tool leverages the power of expert system (AI) to develop automated discussions, allowing businesses to supply customized experiences and boost client interactions.
Key Features of ManyChat:
Visual Chatbot Home builder: ManyChat offers an user-friendly interface that makes it possible for the production of chatbots through a visual drag-and-drop home builder. You do not require to have coding skills to design interactive conversational circulations.
Integration with Numerous Platforms: ManyChat seamlessly incorporates with numerous messaging platforms, consisting of Facebook Messenger, WhatsApp, Instagram, and SMS, permitting services to reach clients on their preferred channels.
Automation and AI Capabilities: ManyChat provides automation functions that make it possible for chatbots to respond to user queries, supply info, gather information, and carry out particular actions without manual intervention. The AI innovation ingrained within ManyChat enhances the bot’s understanding of user intent in time.
Dynamic Material: ManyChat enables the addition of dynamic elements such as images, videos, buttons, and carousels within discussions, enhancing the user experience and providing visually enticing interactions.
Customization and Division: With ManyChat, you can sector your audience based upon their preferences, demographics, and behavior. This enables customized messaging and targeted campaigns, leading to greater engagement and conversion rates.
Broadcasting and Series: ManyChat allows you to send scheduled messages or broadcasts to your customers, keeping them informed about updates, promotions, or news. Series permit automated drip campaigns, nurturing leads and directing them through the consumer journey.
Analytics and Insights: ManyChat provides comprehensive analytics and performance metrics, offering you valuable insights into your chatbot’s efficiency, user engagement, and conversion rates. This information helps in optimizing your chatbot technique and improving customer interactions.
E-commerce Integration: ManyChat effortlessly incorporates with popular e-commerce platforms, enabling companies to automate item suggestions, order updates, deserted cart tips, and more, thereby boosting the consumer shopping experience.
Live Chat and Human Takeover: ManyChat enables smooth transitioning between automatic chatbots and live chat, guaranteeing that customers can easily reach a human agent when required, supplying a personalized touch to client support.
Third-Party Integrations: ManyChat provides a large range of integrations with third-party tools and services, including CRM systems, email marketing platforms, payment gateways, and more, allowing businesses to extend their chatbot abilities.
10 Tips for Using ManyChat Successfully:
Plan Your Conversational Flow: Before diving into developing your chatbot, spend time carefully preparing the conversational circulation, anticipating user interactions, and defining the desired outcomes.
Use Customization: Leverage user attributes and division to personalize discussions and tailor messages according to user preferences. This helps in developing a more appropriate and interesting experience.
Utilize Buttons and Quick Replies: Buttons and quick replies supply users with predefined choices, making it simpler for them to browse through the discussion. Utilize them strategically to guide users and prompt preferred actions.
Test and Optimize: Frequently evaluate your chatbot to ensure smooth interactions and recognize locations for improvement. Screen user feedback and analytics data to optimize your chatbot’s performance gradually.
Try Out AI Features: Explore ManyChat’s AI capabilities, such as natural language processing (NLP) and belief analysis, to improve your chatbot’s understanding of user intent and supply more precise reactions.
Leverage Broadcasting and Sequences: Take advantage of broadcasting and series to engage with your subscribers routinely. However, be mindful of frequency and ensure your messages supply value to the users.
Incorporate with CRM and Email Marketing: Link ManyChat with your consumer relationship management (CRM) system and email marketing platform to sync information and seamlessly support leads across channels.
Monitor Analytics: Routinely review analytics and efficiency metrics to gain insights into user engagement, conversion rates, and popular discussion paths. Use this data to improve your chatbot method.
Offer Clear Call-to-Actions: Guide users towards wanted actions by including engaging and clear call-to-action buttons or messages at tactical points within the conversation.
Accept Live Chat: Incorporate a smooth transition from chatbot to live chat when needed, guaranteeing a human touch for more intricate inquiries or tailored assistance.
Prices Strategies:
ManyChat offers different pricing strategies to accommodate differing organization needs:
Free Strategy: Ideal for people or small companies beginning their chatbot journey, allowing as much as 1,000 subscribers and limited features.
Pro Strategy: Priced at $10 per month, this strategy provides extra functions, increased subscriber limits, and concern assistance.
Company Plan: Developed for growing services, rates begins at $25 per month and supplies advanced functions, increased customer limitations, top priority assistance, and devoted account management.
Enterprise Strategy: Tailored for massive companies, using custom-made pricing, advanced features, high subscriber limits, devoted account management, and additional enterprise-level services.
Example Discussion Created on ManyChat:
User: Hi, I have an interest in purchasing a new smartphone. Can you suggest any designs?
Chatbot: Obviously! We have a vast array of smart devices offered. To better help you, could you please let me know your preferred brand name and spending plan?
User: I’m thinking about either an iPhone or a Samsung, and my spending plan is around $800.
Chatbot: Great! Based on your preferences, I advise the iPhone 13 and the Samsung Galaxy S21. Both designs provide outstanding functions and fall within your budget. Would you like more details about either of these models?
User: Yes, please provide me with the crucial features and requirements of the iPhone 13.
Chatbot: The iPhone 13 functions a stunning Super Retina XDR display screen, an effective A15 Bionic chip, and a dual-camera system with Night mode. It also provides sophisticated Face ID technology for secure unlocking. Would you like to explore other choices or find out more about the iPhone 13?
User: No, that sounds fascinating. How can I make a purchase?
Chatbot: To buy, you can visit our online shop by clicking the link below: [Link]
ManyChat is a flexible platform that empowers people and organizations to create interactive and appealing chatbots. With its user-friendly interface, automation abilities, and integration with popular messaging platforms, ManyChat uses unlimited possibilities for improving consumer interactions, offering tailored experiences, and driving organization development. By following the pointers shared in this article, you can maximize the potential of ManyChat and unlock its full capabilities to deliver exceptional conversational experiences.